Terms and Conditions

Copyright

Copyright for the majority of content on our website is held by Congleton Museum. This includes, but is not limited to: images, research, stories, articles, events, tickets, products, and other types of media.

If you wish to purchase a photographic licence to use an image in our collection for either commercial or private purposes, please see our Photographic Licensing information.

Social Media

Our social media is focused on promoting Congleton Museum through sharing information on events, the collection, stories, research, operational updates and more. We encourage our online visitors to engage with the museum on social media channels.  

The views expressed by our online visitors and followers are their own and may not represent the views of Congleton Museum, its trustees, employees, or partners.

To ensure that you have a positive experience, here are a few rules and values for being part of our online community.

• Be respectful

Avoid posting any hateful, discriminatory, or harassing comments, media content, or anything that could be deemed offensive to others. Such comments and posts will be removed, and may result in you being banned or blocked.

• Protect Privacy

Please don’t post any personal details or information such as addresses or phone numbers; this will help protect our online visitors and followers.

• Don’t infringe intellectual property

Avoid posting anything that isn’t your original creative content or that you don’t have a lawful right to post.

Tickets for events – refunds

In special instances where you are no longer able to attend an event, your ticket may be refunded. You will need to contact the museum as soon as you know you are unable to attend, and preferably 48 hours prior to the event.

Tickets must be purchased through recognised ticket retailers. The museum uses Eventbrite and Ticket Tailor and sells some event tickets directly from the museum shop.

Friends of Congleton Museum – Membership

Memberships are non-transferable and non-refundable.

Members receive exclusive benefits, including a newsletter, and are entitled to discounted tickets for some events. Members may not share any membership benefits with non-members.

Learning Sessions

Learning sessions can be booked by schools and youth groups. You will be invoiced for your booking following your visit. Invoices must be paid within 30 days. You can also pay in advance, or on the day by cash, card or cheque if preferred.

Sessions can accommodate up to 30 students or young people, if your group is larger, you will need to book multiple sessions. We can accommodate up to 2 groups per day, one in the morning, and one in the afternoon. Unfortunately, we do not have the resources to accommodate multiple groups of 30 at the same time.

Learning sessions are available to SEND groups, whether they are educational groups or not. As our learning sessions are practical, you may wish to split your group into smaller groups of up to 10. Please see our Groups and Accessibility pages for more information.

Museum Talks and Walking Tours

Museum talks and walking tours can accommodate up to 30 people, a standard charge is applied for the group, we do not charge per head. This means that you will pay the same price for a talk or tour whether your group is 5 people or 30.

You will be invoiced for your talk or tour following your visit, unless stated otherwise during the booking process. We can take payment in advance, or on the day by cash, card or cheque if preferred.

Copyright for information, images, and research shared on the talk or tour is held by Congleton Museum.

Room Hire

Bookings must be paid for upon the receipt of an invoice. Failure to make prompt payment, may result in your booking being cancelled. If you need to cancel your room hire booking, the following charges will apply;

• More than 4 weeks notice – No charge
• Less than 4 weeks notice – 50% of the total charge
• Less than 14 days notice – 100% of the total charge

For bookings made within these time frames, the museum may agree special arrangements. To cancel, please email info@congletonmuseum.co.uk.